Support Contacts Details

To submit a software or service inquiry (create a ticket) by phone to your local support center, select your country to view the appropriate numbers. If your country is not listed please refer to the nearest location for assistance. Registered users can submit tickets by email or online. All tickets can be viewed and updated online.

Phone Routing Information

  Call Support, after the greeting select one of the following:
  1. GeoFrame
  2. Petrel
  3. Reservoir Simulation (incl. Petrel RE)
  4. Production
  5. Techlog
  6. Merak
  7. Other
    1. Drilling
    2. PetroMod
    3. Information, Data Management
    4. Infrastructure Services
    5. Training
    6. Product demonstrations, quotes, licensing
    7. Other
    #Return to Main Menu
For other questions use 1= Yes, 2= No. Use * to repeat menu options.
System handles keypad or voice activated answers.
For urgent PetroMod issues call +49-241-51586-10 (European day time only).